At Vizag Square, we strive to provide our customers with a seamless and satisfying shopping experience. As an online multivendor marketplace, we connect you with various sellers offering a diverse range of products. We want to ensure transparency and clarity regarding the return and refund process, especially when it comes to products, shipping, and related issues. Please read the following policy carefully to understand how returns and refunds are handled on our platform.
Vendor Responsibility:
1.1. Product Quality: Vendors are fully responsible for the quality, accuracy, and condition of the products they list on Vizag Square. They must ensure that all product descriptions, images, and details are accurate and up-to-date. 1.2. Shipping: Vendors are responsible for the proper packaging, shipping, and timely delivery of the products to the customers. They must use reliable shipping methods and provide valid tracking information. 1.3. Returns and Refunds: Vendors are entirely responsible for processing returns and issuing refunds to customers in compliance with this policy.
Return and Refund Eligibility:
2.1. Damaged or Defective Products: Customers have the right to return products that are received in damaged or defective condition. 2.2. Incorrect Product or Description: If a customer receives a product that is different from what was ordered or described on the website, they can request a return. 2.3. Non-Delivery: In case a product is not delivered within a reasonable timeframe or the tracking information shows non-delivery, customers can request a refund. 2.4. Other Acceptable Reasons: Vendors may choose to accept returns for other acceptable reasons on a case-by-case basis.
Return and Refund Process:
3.1. Initiation: To initiate a return or refund, customers must contact the vendor within 7 days of receiving the product. 3.2. Vendor Communication: Vendors must respond to return and refund requests within 7 days and provide clear instructions to customers for the return process. 3.3. Return Shipping: Customers are responsible for shipping the product back to the vendor. Vendors may specify the return address. 3.4. Inspection: Upon receiving the returned product, the vendor shall inspect it to ensure it meets the eligibility criteria for return or refund. 3.5. Refund or Replacement: If the return is approved, the vendor must issue a refund or provide a replacement product to the customer, depending on the customer’s preference. 3.6. Refund Timeframe: Vendors should process refunds within 7 days after approving the return. The actual refund processing time may vary based on the payment method used by the customer.
Non-Returnable Items:
4.1. Certain items, such as perishable goods, personalized products, and digital downloads, may not be eligible for returns unless they are damaged or defective upon arrival. 4.2. Products with hygiene concerns, such as undergarments or opened cosmetics, may not be eligible for returns due to safety reasons.
Disputes and Resolution:
5.1. In the event of a dispute between the customer and the vendor regarding returns or refunds, Vizag Square may step in as a mediator to facilitate resolution. 5.2. Vizag Square retains the right to suspend or terminate vendors who repeatedly fail to adhere to this Return and Refund Policy.
Policy Updates:
6.1. Vizag Square reserves the right to modify or update this policy at any time without prior notice. Any changes made will be effective from the date of update.
By shopping on Vizag Square, you acknowledge and agree to abide by this Return and Refund Policy. For any queries or assistance, please contact our customer support team.
